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Service Manager in Atlanta, GA at TRUCKPRO

Date Posted: 11/6/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/6/2018

Job Description

SUMMARY: 

The Service Manager is responsible for planning, controlling, and directing the repair of medium to heavy duty trucks and all models of trailers. The General Shop Manager will act as a customer service representative to develop sales relationships with customers and other TruckPro associates.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Identify and diagnose problems to drive solutions and alignment with culture, values and business needs.
  • Develop strategy to increase service business as to utilize all technicians efficiently.
  • Ensure customers are informed on completion times, services expenses, and possible changes. 
  • Facilitate effective management of production schedules.
  • Hire and lead technicians and supervisor. 
  • Ensure compliance with environmental, health and safety requirements.
  • Oversee and participate in the development, implementation and maintenance of annual operating budgets, ensuring that operations are managed within the established guidelines.
  • Monitor the profit/loss of each job and the department.
  • Monitor the daily production of shop to ensure that all production standards are met and consistent with pricing schedules.
  • Maintain a clean and safe shop.
  • Perform other tasks as assigned.

KEY COMPETENCIES:

  • Customer Service Orientation: Develop customer relationships by making efforts to listen and to understand the customer; anticipate and provide solutions to customer needs; giving high priority to customer satisfaction.
  • Conflict Management: Able to understand each person or group’s perspective involved in conflict; utilize ground rules to set a productive climate; encourage open, honest and professional communication; increase conflict resolution interest and skill level of others. 
  • Decision Making: Able to consider others impacted by decisions and when appropriate involves them; decide on course of action based on what is right, not who is right; move forward with decisions without procrastination; demonstrate good judgment by making sound, informed decisions.
  • Developing & Motivating Others: Able to ensure others are well trained; provide feedback to others on a regular basis; invest appropriate time and resources in developing people; coach and mentor others to increase their contribution; able to inspire others to achieve; promote a “can do” attitude; exhibit a positive attitude.
  • Organization and Planning: Able to develop and execute a plan for accomplishing work by organizing people, resources and tasks; determine what needs to be completed to achieve results by documenting all essential activities, timelines and milestones for success; leverage core activities over other work; maintain discipline to develop habit structure.
  • Policy or Regulatory Understanding: Able to conform to professional standards and safety policies and procedures; apply, adhere to, and communicate safety and regulatory procedures and protocol; be watchful and alert with equipment, hazardous conditions and ethical violations; respect the physical customer environment and legal relationship. 
  • Technical Competencies:
    • Mechanical knowledge and ability.
    • Excellent verbal and written communication skills.
    • Proficiency with all Microsoft Office products, intermediate Excel skills desired.
    • Strong organizational, problem-solving, communication and analytical skills.
    • Skill in operating tool equipment, parts and procedures utilized during the repair and servicing of vehicles and equipment.
    • Ability to read, analyze, interpret, and write general business and financial correspondence, reports, regulations and instructions. 

EDUCATION:

  • A High School Diploma or equivalent.
  • Associate’s Degree or Technical certificate in heavy duty mechanics preferred.
  • Automotive Service Excellence certification appropriate to the job or equivalent strongly preferred.

EXPERIENCE:

  • Five plus years of relevant service or shop leadership experience.
  • Heavy duty industry experience strongly preferred. 
  • Valid driver’s license with good driving record.